If a customer informs you that they have lost their loyalty card, replacing it couldn’t be easier. Simply log into PASS as normal, and then go to ‘Points’.
Click ‘Cards’.
Use the search function to find the member you need and click to highlight them.
Click ‘Replace’.
Enter the number on the new card, and then click ‘Replace’ again.
Your customer can now use their new card!
Lucy is a customer loyalty expert, with experience in loyalty schemes for small independent stores, right through to our town and city-wide loyalty schemes.
We’re here to help. Use our live chat function below or contact us via email or phone.
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