We aim to get your order to you as soon as possible, so all orders for stock items placed before 3.00pm will be dispatched the same day. If you place your order after 3.00pm and it is urgent, please call us on 020 8266 1600 and we will try our best to help you.

Please note that we cannot guarantee stock levels. If your order is urgent, please contact us before placing your order to check if your items are in stock.

If you have already placed your order and it contains out of stock items, we will notify you immediately and provide shipping times. This is usually no longer than 2 working days.

UK

Flat Shipping

Our standard delivery service typically arrives next working day, although please note that it can take 1-2 days. The fee for this service is £6.50 on each order. These rates apply to web orders delivered to mainland UK only (excludes Northern Ireland, Channel Islands, Isle of Man, Scilly Islands, Scottish Highlands and Islands, and AB31-AB54 and PH15-18 postcodes).

Other Delivery Options

If your order is urgent, we have other delivery options for you to choose from to ensure you receive your items on time:

  • Guaranteed Next Day Delivery (next day by 6pm)
  • Guaranteed Pre-12pm (next day by 12pm)
  • Guaranteed Pre-10.30am (next day by 10.30am)

The fees for these services are based on the weight and volume of each order, and will be calculated at checkout.

Royal Mail Standard

Some lower value or smaller items can be shipped via Royal Mail. This option will only appear on eligible orders.

Royal Mail state that parcels will be delivered in 2-3 working days (including Saturdays). This is not a tracked service and therefore we will not be held responsible for any delayed or missing packages.

Please note that there may be delays to all shipments due to Covid-19.

Same Day

Depending on your location, same day delivery may be possible for urgent enquiries. Please call us on 020 8266 1600 prior to placing your order.

If you are local to our Northampton offices, you are welcome to collect your order. Due to Covid-19, all collections must be pre-arranged and follow a strict Covid-19 safety protocol. Please call us to arrange this.

Weekend Delivery

If your order is urgent and you need it delivering on a weekend, please call us on 020 8266 1600 and we will try our best to arrange this.

Please note that we don’t dispatch items on weekends or public holidays.

Europe and the Rest of the World

 

For orders delivered to Europe, our standard shipping takes between 2 to 8 days from dispatch, depending on location. If you require your order delivery, there are number of options for you to choose, including:

  • Guaranteed Next Working Day
  • As Early As 10.30am (next working day
  • As Early As 9am (next working day)

Delivery to the rest of the world can take between 3-7 working days depending on location.

The fees for international shipping services are based on the weight and volume of each order and will be calculated at checkout.

Due to the worldwide difference in border charges, we cannot guarantee that all customs fees are paid and therefore we will not be responsible for any local customs charges that your items may incur.

Delivery Location

Please note that your order will be delivered to your chosen address between the hours of 9am and 6pm and will require a signature.

If your order is delivered to an off-site location (such as your home address), please leave us with a contact name and phone number so we can ensure your order gets to you as smoothly as possible.

Tracking Your Order

Once your courier has notified you that your order has been dispatched, you’ll receive an email with your tracking number. Simply follow the link in the email to see where your order is.

Undelivered Orders

Please ensure that somebody will be available to sign for your order. If the order is returned to us, we reserve the right to charge an additional standard delivery fee to reship it to you.

Part Orders

If any of the items in your order are out of stock, we will ship them as soon as they we receive stock at no additional charge.

Missing Orders

If your order hasn’t been delivered and your courier cannot track it, please contact us so we can open an investigation. Please note that we cannot give refunds or reship missing orders any sooner than 10 working days after the original shipping date. This also applies to personalised items.

Missing Items

If your order is delivered with any missing items, please contact us within 7 days of receipt by emailing sales@reward-it.co.uk. Please quote your order number and the details of your missing items.

To exchange a non-faulty item

If you have ordered the wrong item and would like to exchange it for a replacement, please contact us within 48 hours of delivery so we can arrange a return. We will send you an RMA form to fill out, and you must return the goods to us in an unused condition, in all original packaging along with proof of purchase and a completed copy of your RMA form.

We reserve the right to charge a 20% restocking fee and the original delivery charge is non-refundable.

To exchange a faulty item

If you believe any of your items are faulty, please contact us within 48 hours of delivery so we can investigate your issue. If your item is found to be faulty, we will ask you to return the item so we can investigate further with the manufacturer. You will be required to complete an RMA form that should be returned with the goods.

Items that are non-defective will be subject to a 20% restocking fee, and items that are found by you to non-compatible will not be deemed as faulty and therefore will be subject to a restocking fee of 20%. Shipping fees are not refundable.

Returns Address

Please return your items with a completed RMA form to:

Returns Department
Reward-It Ltd
53 Tenter Road
Moulton Park Industrial Estate
Northampton
NN3 6AX

*Please note that our returns policy does not apply to special items such as: pre-printed or personalised cards or lanyards, custom-programmed technology cards, software, or items we have ordered specially that don’t appear on our website.

We can only exchange or refund items that are in resaleable condition and their original packaging, including any manuals, discs, cables and other accessories that were included in the sale. You should also include a copy of the original sales invoice.

 

If you have any questions about our delivery or returns policies, please contact us and we’ll be happy to assist you.