We are discontinuing support for loyalty and gift chip cards at the end of July 2019.
Why Are We Discontinuing Support For Chip Cards?
The hardware terminals that we use to run your chip cards are now end of life from the manufacturer and no longer available to purchase. We still have limited stock and they will be available to purchase until 28th February 2019. We highly encourage you to migrate to our newer gift and loyalty solution as soon as possible and we are offering a discount on all migrated chip card customers until 31st May 2019.
28th February 2019 – Last orders for chip card terminals
31st May 2019 – End of discount upgrade offer
1st August 2019 – Chip card terminals will no longer synchronise to the back office
Migration Path To New Reward-It Loyalty & Gift System
Choose your new terminal type – mobile Scan’r app on wifi tablet or smart phone, or Web Terminal on PC
Contact us for pricing and ordering new loyalty and gift cards.
Replace customer cards when a customer come to your store. Your current chip card terminal will still be able to read card balances and transferring the points or values will only take a few moments in the back office.
More details on the Scan’r App and Web Terminal are available on our website.
Advantages To The New Reward-It Loyalty & Gift System
No need to manually synchronise chip card terminals
Live balance checker on your website
Live up to date reporting
Online loyalty card registration
Multiple devices from same location
Monthly loyalty card balance emails
Option to only redeem points only when a customer is registered
Gift cards can expire
What Happens If I Don’t Upgrade?
Your terminals will still be able to synchronise to the back office up until the 31st July 2019. After that date, your terminals will not be able to connect to our back office systems. You can still use your terminals to perform transactions but the data won’t synchronise and there will be no audit trail. If your terminal breaks, there won’t be any way to read the card balances.
What Are The Costs Involved In Upgrading?
Please contact us for a tailored quote. As mentioned we are offering a discount on all upgraded loyalty and gift cards until the 31st May 2019.
We’re Here To Help
Please contact us if you have any problems or concerns and we’ll be happy to help. You can email us at [email protected] or call on 0208 266 1600.