Set Up & Basics
All the basic information you need to set up your solution for a well-run, successful system.
All the facts and figures you need to know to understand exactly how your customer loyalty scheme benefits your business.
Loyalty rewards schemes are a proven method of increasing your customer retention rate. Not only do they offer incentives to your customers, but they also offer retailers a chance to measure a whole range of data pertaining to their business – and more specifically, customer loyalty.
The success of your loyalty system is dependent on how you decide to design it. There are plenty of options for you to choose from, and it’s important to consider all of your choices.
If you find that you’re not happy with the performance of your loyalty platform, you may choose to invest in a system that’s better for your needs. To do so, you must be prepared to migrate your existing information to a new system.
There are certain things you should know to maximise the success of your gift and loyalty systems.
Once you have set up your customer loyalty scheme, you’ll begin to see people signing up and then collecting points and redeeming them. It can be exciting to see the effects of your loyalty scheme, but what do you do if you realise that a few customers are collecting a large amount of points?
All the useful things you need to know about the back office of your gift or loyalty system under one helpful section.
Blocking and Unblocking Cards
Registering A Member
Exporting Member Lists To Use Elsewhere
Viewing and Extracting Customer Data Reports
Replacing A Loyalty Card
Epos Now Guides
Reward-It Gift For Epos Now – Back Office Instructions
Reward-It Gift For Epos Now – Retailer Manual
Reward-It Gift For Epos Now – Retailer Setup Instructions
Epos Now PASS Setup Notes
Set Up & Basics FAQs
Are gift card systems and loyalty schemes run on the same system?
Yes. Reward-It’s gift card systems and loyalty schemes are run on the same system, which is known as PASS.
What is PASS?
PASS is Reward-It’s system that covers both gift cards and loyalty cards. You can also use it as your email marketing system, and that means you don’t need to mess around with importing and exporting databases.
How do I scan a loyalty card?
To scan a loyalty card, you first need to locate the barcode or QR code that’s printed on your customer’s loyalty card. Then, either using your mobile device or a barcode scanner (depending on if you’ve opted for till integration), simply scan the code. Your customer’s loyalty account will appear on screen.