How-to Guides & Technical Support
Resolve issues rapidly with our
Annual Support Plan
We’ve all been in the situation when our printer just isn’t playing ball. You’ve turned the printer off and on again and you’ve tried all the settings – but it’s still not printing and it’s getting frustrating!
Our annual support plan is there to make sure that when technical issues arise, whether it’s the printer or the software, you’re able to get back up and running in no time.
As part of our support plan, you’ll enjoy a range of benefits including:
- Same day, priority response (Mon-Fri, 9am-5pm);
- Unlimited telephone, email and remote desktop assistance;
- Free training for new operators – or if you just need a refresher;
- Loan printers if your unit needs to come off-site for repairs or servicing.
Interested?
Badgemaker
How to resolve error message: MSVCR100.dll is missing
Importing Photos to Badgemaker 4400 with existing records
Generating deactivation code to request software reset
Setting up Automatic Layouts
CardPresso
Selecting correct SQLite settings for a new project
Export settings for a CSV file compatible with CardPresso
Linking fields to photos
EasyBadge
Select Connected Printer
Adding A Dropdown Menu To A Field
EPOS Now
Reward-It Gift For Epos Now – Back Office Instructions
Reward-It Gift For Epos Now – Retailer Setup Instructions
Epos Now PASS Setup Notes
Reward-It Gift For Epos Now – Retailer Manual
Uninstallations Guide
EPOS Now Video Tutorials
How to activate a gift card
How to refund to a gift card
How to cancel a transaction
How to pay with a gift card
How to reprint a gift receipt
IDP Smart
Reinstalling or updating a driver
Magicard, PriceCardPro & PriceTag
Update Magicard/PriceCardPro printer with missing driver fragments
Printer loses communication with PC USB power saving settings
Error Code 25 00 Magicard Tri LED Calibrate Failed – test and solution
Card Printer Command Utility on OSX
PriceCardPro PriceTag printing error: STORAGE ITEMS ERROR
Print settings for Microsoft Word when printing to Magicard Xtended/PriceCardPro Flex
Magicard Rio Pro User Manual
Resolve unable to delete print service in Device Manager in order to scan for devices
PriceCardPro Flex printer – Tickets produced with solid white print
PriceCardPro PriceTag Setting correct format for money in price field
PriceCardPro PriceTag install error: NO CONNECTION STRING
PriceCardPro Flex options Mac
Magicard lost communications error state but not reporting this
PASS
Exporting a member list to use elsewhere
Create email template
Set up email event
Scan’r App
Adding A Short Code To Scan’r App
Using Short Card Code On Scan’r App
Legacy Software
Please contact us for Serial2Lan software