Support documents and appointment booking, if you need further help.
Resolve issues rapidly with our Annual Support Plan
We’ve all been in the situation when our printer just isn’t playing ball. You’ve turned the printer off and on again and you’ve tried all the settings – but it’s still not printing and it’s getting frustrating!
Our annual support plan is there to make sure that when technical issues arise, whether it’s the printer or the software, you’re able to get back up and running in no time.
As part of our support plan, you’ll enjoy a range of benefits including:
- Same day, priority response (Mon-Fri, 9am-5pm);
- Unlimited telephone, email and remote desktop assistance;
- Free training for new operators – or if you just need a refresher;
- Loan printers if your unit needs to come off-site for repairs or servicing.
Magicard, PriceCardPro & PriceTag
Update Magicard/PriceCardPro printer with missing driver fragments
Printer loses communication with PC USB power saving settings
Error Code 25 00 Magicard Tri LED Calibrate Failed – test and solution
Card Printer Command Utility on OSX
PriceCardPro PriceTag printing error: STORAGE ITEMS ERROR
Print settings for Microsoft Word when printing to Magicard Xtended/PriceCardPro Flex
Magicard Rio Pro User Manual
Resolve unable to delete print service in Device Manager in order to scan for devices
PriceCardPro Flex printer – Tickets produced with solid white print
PriceCardPro PriceTag Setting correct format for money in price field
PriceCardPro PriceTag install error: NO CONNECTION STRING
PriceCardPro Flex options Mac
Magicard lost communications error state but not reporting this
How to resolve error message: MSVCR100.dll is missing
Importing Photos to Badgemaker 4400 with existing records
Generating deactivation code to request software reset
Setting up Automatic Layouts
Selecting correct SQLite settings for a new project
Export settings for a CSV file compatible with CardPresso
Linking fields to photos
Select Connected Printer
Adding A Dropdown Menu To A Field
Reinstalling or updating a driver
Book Installation and Training
Technical Support FAQs
What do I do if my error isn’t listed?
If you’re facing an error that isn’t listed, please get in touch with us by calling 020 8266 1600. A member of our support team will get back to you as soon as possible.
What do I do if my printer isn’t listed?
If you purchased an older model of printer through Reward-It and need support, please get in touch with us by calling 020 8266 1600.
I have an annual support plan; how can I contact you?
If you have an annual support plan, please contact our support team directly through the number provided to you when you purchased your plan. If you don’t get through to anyone on the support line, please call us on 020 8266 1600. Your query will be prioritised.
I don’t have an annual support plan; how can I contact you?
If you don’t have an annual support plan, please use the technical support calendar to book a time slot. There are varying charges depending on the amount of time you need.