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Technical Support

Support documents and appointment booking, if you need further help.

Benefits of our Annual Support Plan

Resolve issues rapidly with our Annual Support Plan

We’ve all been in the situation when our printer just isn’t playing ball. You’ve turned the printer off and on again and you’ve tried all the settings – but it’s still not printing and it’s getting frustrating!

Our annual support plan is there to make sure that when technical issues arise, whether it’s the printer or the software, you’re able to get back up and running in no time.

As part of our support plan, you’ll enjoy a range of benefits including:

  • Same day, priority response (Mon-Fri, 9am-5pm);
  • Unlimited telephone, email and remote desktop assistance;
  • Free training for new operators – or if you just need a refresher;
  • Loan printers if your unit needs to come off-site for repairs or servicing.

Here you can find a range of how-to guides and tutorials on a variety of software, hardware and systems to help you resolve any issues or difficulties that you may have with your system.

Please choose a topic from the dropdown to see our how-to guides.

Magicard, PriceCardPro & PriceTag

Update Magicard/PriceCardPro printer with missing driver fragments

Printer loses communication with PC USB power saving settings

Error Code 25 00 Magicard Tri LED Calibrate Failed – test and solution

Card Printer Command Utility on OSX

PriceCardPro PriceTag printing error: STORAGE ITEMS ERROR

Print settings for Microsoft Word when printing to Magicard Xtended/PriceCardPro Flex

Magicard Rio Pro User Manual

Resolve unable to delete print service in Device Manager in order to scan for devices

PriceCardPro Flex printer – Tickets produced with solid white print

PriceCardPro PriceTag Setting correct format for money in price field

PriceCardPro PriceTag install error: NO CONNECTION STRING

PriceCardPro Flex options Mac

Magicard lost communications error state but not reporting this


How to resolve error message: MSVCR100.dll is missing

Importing Photos to Badgemaker 4400 with existing records

Generating deactivation code to request software reset

Setting up Automatic Layouts


Selecting correct SQLite settings for a new project

Export settings for a CSV file compatible with CardPresso

Linking fields to photos


Select Connected Printer

Adding A Dropdown Menu To A Field

IDP Smart

Reinstalling or updating a driver

Legacy Software

Please contact us for Serial2Lan software

Teamviewer Remote Support

Download Teamviewer 10

Demo Link

Book Installation and Training

Technical Support FAQs

What do I do if my error isn’t listed?

If you’re facing an error that isn’t listed, please get in touch with us by calling 020 8266 1600. A member of our support team will get back to you as soon as possible. 

What do I do if my printer isn’t listed?

If you purchased an older model of printer through Reward-It and need support, please get in touch with us by calling 020 8266 1600. 

I have an annual support plan; how can I contact you?

If you have an annual support plan, please contact our support team directly through the number provided to you when you purchased your plan. If you don’t get through to anyone on the support line, please call us on 020 8266 1600. Your query will be prioritised. 

I don’t have an annual support plan; how can I contact you?

If you don’t have an annual support plan, please use the technical support calendar to book a time slot. There are varying charges depending on the amount of time you need.